I’ve been looking at the cost and service performance of supply chains for over 20 years. I’ve come up with about four different levels of service performance which I’d like you to think about for your own supply chain, and where you think it fits. Watch this video below to see how I draw this four-levels diagram:
The businesses that focus passionately on service, and deliver outstanding service, the best service in their industries, actually do so at half the cost of the average.
So where do you think you’re performing? And why do you think the 2% club can actually deliver at a lower cost? Comment below.
Editor’s Note: This post was originally published in October 2018, under the title “How Good is YOUR Supply Chain” in Logistics Bureau’s website.
